Frequently Asked Questions

SWIFF ACCOUNT FAQS

HOW MUCH DOES A SERVICE VISIT COST?

Depends on youor packages please call Swiff Security to confirm at 512-264-4001.

WHY DID I GET CHARGED A FALSE ALARM FEE?

Some cities do charge a fee for sending dispatch for a false alarm. If you have any questions, please contact us at 512-264-4001

CAN I CHANGE MY BILLING DATE?

Yes

CAN I RECEIVE A BILL IN THE MAIL?

We do not mail invoices. Billing is done automatically charged to your credit card or deducted from your checking account. If you would like a statement emailed to you, contact at 512-264-4001

IS THERE AN ADDITIONAL COST FOR YOUR MOBILE APP?

No, unlike other security companies, Swiff does not charge you more to include mobile interactive services. We feel this is an essential part of your security system and should be included in all systems.



SWIFF SERVICE RELATED FAQS

WHAT IF MY SYSTEM ISN’T WORKING RIGHT?

Call Swiff at 512-264-4001 and talk with one of our customer service specialists. We are always more than happy to assist.

MY ALARM WHEN OFF ACCIDENTALLY, BUT I QUICKLY PUT IN THE CODE AND SHUT IT OFF. I EXPECTED A CALL FROM SWIFF, BUT NO ONE CALLED. WHY NOT?

The system allows a brief period for you to turn off your system before an alarm signal is sent to the Customer Monitoring Center. This gives you enough time to cancel the signal and prevent a false alarm.

AM I RESPONSIBLE FOR TESTING MY SYSTEM REGULARLY?

Yes, to ensure your system is working correctly, please follow the following procedure;

Check with the monitoring center to make sure they received the signals and take your system off of test.

HOW DO I CHANGE THE PEOPLE LISTED ON MY CALL LIST?

Just call Swiff at 512-264-4001 and we will be more than happy to assist.

WHO DO I CALL TO SCHEDULE SERVICE FOR MY SECURITY SYSTEM?

Just call Swiff at 512-264-4001 and we will be more than happy to assist.

WHO DO I CALL FOR ALARM MONITORING ISSUES?

Just call Swiff at 512-264-4001 and we will be more than happy to assist.

IF I HAVE AN EMERGENCY, SHOULD I CALL SWIFF FIRST?

No, If you have an emergency, dial 911. If you are unable to dial 911, press the emergency button on the front of your control panel

 

GENERAL SWIFF SYSTEM FAQS

I LOST MY PHONE, HOW DO I DISABLE SOMEONE FROM CONTROLLING MY ALARM SYSTEM?

1) Log into your Web Dashboard and go to Settings.

2) Go to the Devices tab, then select Lost Device.

3) Submit a “Disable Automatic Login” command to log every user out of your account and prevent any device from logging back in automatically.

4) Change your password immediately.

WHAT HAPPENS WHEN I PRESS THE PANIC OR FIRE ALARM BUTTONS ON THE TOUCHPAD?

When you press the Emergency or Fire button for 2 seconds, an alarm is transmitted to our monitoring center. Emergency services are immediately dispatched to your location.

WHAT HAPPENS IF AN INTRUDER SMASHES MY CONTROL PANEL BEFORE IT SENDS AN ALARM SIGNAL?

Your new Swiff Smart Panel has exclusive Smash and Crash Protection which sends an immediate signal if it is violated.

 

I AM USING MY PHONE. CAN THAT AFFECT MY ALARM SERVICE?

No, Your Swiff Smart System uses a secure GSM Radio to communicate with the monitoring station, not your phone line. With this dedicated cellular connection, your home is protected even if the phone line is cut or your Internet is interrupted.

HOW DOES MY SWIFF SMART ALARM SYSTEM WORK?

When you system is armed, each zone monitors for a violation. If a zone is violated, your control panel contacts our central monitoring station through the internal GSM Radio so you never have to worry about cut phone lines. We will contact you to ensure your safety. If we cannot contact you, the appropriate authorities will be dispatched.